Further questions from employers
More questions and answers from employers about SUUBER, cleaners and more.
What happens if my cleaning lady is ill?
In the event of illness, the cleaner may cancel an appointment. A replacement is not automatically provided for in this case.
Can I change my cleaning lady?
You have the option of changing an existing order and hiring a new cleaning lady. However, please bear in mind that a certain period of familiarisation is required.
How much does my cleaning lady earn?
You can determine the net salary you would like to pay yourself. However, values between CHF 25 and 30 are common.
Does the cleaning lady use her own cleaning products or do I have to provide the cleaning products?
The cleaning materials required for the tasks should be provided. However, other arrangements are also possible.
How is the quality of the cleaning lady guaranteed?
Every cleaner who wants to offer their services at SUUBER must be fully registered with SUUBER, present a valid criminal record extract and other identification documents. This means that every cleaner is 100% verified. At the same time, each cleaning lady may provide her own references.
I can't find a suitable cleaning lady in my region, what can I do?
You don't have to wait for someone to respond to an advert, you can also take action yourself. You can invite a cleaner directly.
Is there a satisfaction guarantee?
As a client, you have the right to rate your cleaner and thus help other clients. It is also possible to terminate existing contracts. If you have any problems, please contact us directly, because your satisfaction is our top priority.
How many hours should I advertise?
The number of hours depends on your needs. However, we recommend a minimum of 2 hours per week.
Can I give my cleaner special instructions?
Yes, of course you can discuss with your cleaning lady what should be observed in which rooms. However, as several households are visited, it makes sense to have a list of special instructions that is always visible.
Is there also a SUUBER app?
We are working on it 🙂